Privacy Policy

Last updated: January 2026

Haus of Beauté ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services.

We are based at 3 Kingsgate Avenue, Birstall, Leicester, LE4 3HD, United Kingdom.

1. Information We Collect

Information you provide

When you book an appointment, contact us, or interact with our services, we may collect:

• Name and contact details (email, phone number)
• Appointment preferences and treatment history
• Messages you send us via our contact form or chatbot
• Any other information you choose to provide

Information collected automatically

When you visit our website, we automatically collect certain technical information:

• Pages you visit and how you interact with our site
• Device type, browser, and screen size
• Referral source (how you found us)
• Marketing campaign data (UTM parameters) if you arrived via an advertisement

2. How We Use Your Information

We use your information to:

• Process and manage your bookings
• Respond to your enquiries
• Improve our website and services
• Understand how visitors use our site
• Measure the effectiveness of our marketing campaigns
• Send appointment reminders (via our booking system)

3. Cookies and Tracking

Essential cookies

We use essential cookies that are necessary for our website to function. These do not require your consent.

First-party analytics

We operate our own analytics system to understand how visitors use our website. This data is stored on our own servers and is not shared with third parties. This includes:

• Pages viewed and actions taken on our site
• How you arrived at our site (referral source, marketing campaigns)
• Basic device information (browser type, screen size)

This first-party analytics does not require consent under UK GDPR as it is necessary for our legitimate business interests and does not involve sharing data with third parties.

Third-party cookies (with your consent)

If you consent via our cookie banner, we may use:

• Google Analytics - to analyse website traffic, user behaviour, and demographic data (age, gender, interests) via Google Signals for signed-in Google users
• Meta (Facebook) Pixel - to measure advertising effectiveness
• Microsoft Clarity - to understand how users interact with our site

You can withdraw consent at any time by clearing your browser cookies or using the cookie settings on our site.

4. Third-Party Services

We use the following third-party services to operate our business:

When you use these services, their respective privacy policies apply to how they handle your data.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes described in this policy. Specifically:

• Booking and treatment records: retained for the duration of our business relationship and as required by law
• Contact form submissions: retained for up to 2 years
• Analytics data: retained for up to 2 years
• Chatbot conversations: not permanently stored on our systems

6. Your Rights

Under UK GDPR, you have the right to:

• Access - request a copy of your personal data
• Rectification - ask us to correct inaccurate data
• Erasure - ask us to delete your data (where applicable)
• Restriction - ask us to limit how we use your data
• Portability - request your data in a portable format
• Object - object to certain processing of your data

To exercise any of these rights, please contact us using the details below.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

8. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. Some treatments may have minimum age requirements.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: hello@hausofbeaute.uk
• Phone: 0116 267 6662
• Address: 3 Kingsgate Avenue, Birstall, Leicester, LE4 3HD

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been violated.