Terms of Service

Last updated: January 2026

Welcome to Haus of Beauté. These terms govern your use of our website and services. By using our website or booking our services, you agree to these terms.

1. About Us

Haus of Beauté is a beauty salon located at 3 Kingsgate Avenue, Birstall, Leicester, LE4 3HD, United Kingdom.

• Email: hello@hausofbeaute.uk
• Phone: 0116 267 6662

2. Bookings and Appointments

Making a booking

Appointments can be made through our online booking system (Fresha), by phone, or in person. When booking, you agree to provide accurate contact information.

Deposits

Certain treatments may require a deposit at the time of booking. Deposit requirements will be clearly stated during the booking process. Deposits are non-refundable for cancellations made less than 24 hours before your appointment.

Cancellations and changes

• Please provide at least 24 hours' notice if you need to cancel or reschedule
• Cancellations with less than 24 hours' notice may result in loss of deposit or a cancellation fee
• Repeated no-shows may result in requiring full payment in advance for future bookings

Late arrivals

If you arrive late, we will do our best to accommodate you, but your treatment may be shortened to avoid delays for other clients. The full price will still apply.

3. Treatments and Services

Consultations

Some treatments require a consultation and/or patch test before the service can be performed. This is for your safety and is non-negotiable for certain treatments including:

• Lash extensions and lash lifts
• Microblading and permanent makeup
• Aesthetic treatments (fillers, anti-wrinkle injections)
• Laser treatments
• Chemical peels and advanced skincare

Contraindications

You must inform us of any medical conditions, allergies, medications, or other factors that may affect your treatment. We reserve the right to refuse service if we believe it may not be safe or suitable for you.

Results

While we strive for excellent results, individual outcomes may vary. We do not guarantee specific results from any treatment.

Aftercare

Following aftercare instructions is essential for optimal results and your safety. We are not responsible for complications arising from failure to follow aftercare advice.

4. Pricing and Payment

• Prices are displayed on our website and in the salon
• We reserve the right to change prices at any time, but confirmed bookings will be honoured at the quoted price
• Payment is due at the time of service unless otherwise agreed
• We accept cash, card, and contactless payments

5. Gift Vouchers

• Gift vouchers are available for purchase through Fresha
• Vouchers are valid for 12 months from the date of purchase unless otherwise stated
• Vouchers are non-refundable and cannot be exchanged for cash
• Lost or stolen vouchers cannot be replaced

6. Website Use

Intellectual property

All content on this website, including text, images, logos, and design, is owned by or licensed to Haus of Beauté. You may not copy, reproduce, or use any content without our written permission.

Accuracy

We make every effort to ensure information on our website is accurate and up to date. However, we do not guarantee the completeness or accuracy of all information.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites.

7. AI Chatbot (Charlotte)

Our website features an AI-powered chatbot called Charlotte to help answer questions about our services. Please note:

• Charlotte provides general information only and cannot make bookings
• Responses are AI-generated and may occasionally be inaccurate
• For specific advice about treatments, please contact us directly or book a consultation
• Do not share sensitive personal information with the chatbot

8. Liability

To the fullest extent permitted by law:

• We are not liable for any indirect or consequential losses
• Our total liability is limited to the amount you paid for the relevant service
• This does not affect your statutory rights as a consumer

9. Complaints

We take complaints seriously and aim to resolve issues promptly. If you are unhappy with any aspect of our service:

• Please raise the issue with your therapist or a manager during your visit if possible
• Contact us within 7 days of your appointment to report any concerns
• Email hello@hausofbeaute.uk with details of your complaint

10. Health and Safety

• We maintain high standards of hygiene and safety throughout our salon
• Please inform us of any health conditions before your treatment
• We reserve the right to refuse service to anyone who appears to be under the influence of alcohol or drugs
• Children must be supervised at all times and cannot be present during certain treatments

11. Changes to Terms

We may update these terms from time to time. Changes will be posted on this page. Continued use of our website or services after changes constitutes acceptance of the updated terms.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

If you have any questions about these terms, please contact us:

• Email: hello@hausofbeaute.uk
• Phone: 0116 267 6662
• Address: 3 Kingsgate Avenue, Birstall, Leicester, LE4 3HD